Why do we collect personal information and how do we use it?
Customer data: We collect, store and use personal information when you or the company you represent, use or buy our products or services. We need the personal data to be able to deliver the products or services and to provide support to the services. We also need the personal information to send you operational information about the services, and for contractual and financial reasons.
Contact data: We also collect, store and use personal information about you for marketing purposes. We collect the personal data that you provide us with when you sign up on NEO Monitors’ e-mailing lists or register for our newsletter. We use your personal data to market our services, and to provide information about new services, newsletters and invitations to our events.
We collect, store and use your personal information when you contact us, for example if you make an enquiry on our website, send us an e-mail or phone us. The personal data that you provide us with will be used for responding to your questions or requests and will be stored in our systems due to administrative and back-up reasons.
The legal basis for our processing of your personal data is that processing is necessary for the purpose of the legitimate interests of NEO Monitors to provide its’ products and services, to provide support to our customers, to market our products and services and to respond to your questions and enquiries.
What information do we collect from you?
The information we collect include your name, e-mail, phone number, address, job title, company, the content of your message to us and other information you provide us with. We might also collect IP addresses, user ID’s, and activities on NEO Monitors website.
How long do we keep hold of your information?
Your data is stored in our accounts for one year after the last contact with you, or for three years following the termination of any commercial relationship with you or the company you represent. Thereafter, we will continue to store your personal data only if we have a legal obligation to do so.
Who might we share your information with?
As a customer, we may pass your contact data on to partners/ distributors representing NEO Monitors in order to provide the service and products you require. Your personal data will also be shared with third-party service providers contracted by NEO Monitors, such as software service providers for storing data.
What rights do you have to your information?
Our processing of your personal data is carried out in accordance with the European Data Protection legislation, which prevents us from making unlawful use of your personal data.
At any time, you have the right to:
- request a copy of the information that we hold about you
- correct the data that we hold about you
- ask for the data we hold about you to be erased from our records
- ask for restriction of our use of your personal data
- object to certain types of processing, such as direct marketing
- have your personal data transferred to another organization
You also have the right to lodge a complaint regarding our processing of your personal data with the supervisory authority (in Norway; Datatilsynet)
Identity and Details of NEO Monitors AS
NEO Monitors AS, company reg. no 986076832
Prost Stabels vei 22, 2019 Skedsmokorset
We work continuously to improve and strengthen our business practices, with a focus on building and maintaining transparency, honesty and accountability.
Through our independent Whistleblower System, both employees and external stakeholders can report suspected violations of law or business ethics.